For Airlines, Fees Become Lifelines – BusinessWeek.
What strikes me about this article is the percentages that revenue from fees for ancillary items – luggage surcharges, paying for blankets, etc – account for some airline’s total income. It’s quite amazing. Rynnair is 20%, and it outpaced overall revenue growth by a huge margin (35% revenue growth in ancillary items revenue, compared to 21% for overall).
I see paying for these things as just part of doing business now. If I looked at them any other way I’d probably go insane from frustration.