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Author Archive: kaiyen

a platform for accountability

As I have been considering various changes in my approach to management, leadership, and IT in higher ed, I am reminded of the importance of accountability.  This is one of the most important parts of a successful team – it is part of the foundation upon which productivity and teamwork rests.  In fact, it is part of a critically important cycle that is self-reinforcing – each phase of the cycle helps strengthen the continuation of that process.  Accountability begets ownership.  Ownership leads to a sense of responsibility.  Feeling responsible results in a greater understanding of accountability.  And the cycle continues.

Accountability must be pervasive, as well.  It cannot be just to one’s supervisor or manager that one is accountable for his or her activities and performance.  Peers must feel that they are part of the success of each of their colleagues and the team in general.  Conversely, not only should managers be able to hold staff accountable, but peers should have the ability to “call out” those that are not helping meet overall expectations.

The thing about accountability as a departmental, top-bottom, bottom-top, side-side trait is that nothing is explicitly confrontational.  Even the most severe conversation becomes about team and goals, rather than personal slight.  Instead of “you are messing up my ability to get my job done,” one can say “we must rely on each other to get this project done to achieve a common, team goal.”  I realize, of course, that we do not live in a utopia and that the former statement will still occur even in the most collaborative of environments now and then.  The point is that co-dependency can become the foundation for discussion in a system that relies on accountability and shared ownership.

The question, therefore, is how to build what I call a “platform” for accountability.  Much in the way that Windows or Facebook is a platform for development of software, accountability can be the foundation upon which projects and communication is constructed.   (more…)

November 30, 2011 Higher Education IT, Work-related, 0 Read more >

black Friday and beyond

My weekend (and the future):

  • Wednesday: good news:  got to leave work early with permission from Dean.  bad news:  still got dragged into work-related brouhaha a few hours late.  Almost made me miss The Muppets.  Which was so awesome, it would have been a TRAGEDY.
  • Thanksgiving Thursday: Ate a lot of food.
  • Black Friday:  Did almost nothing to help major retailers start to make a profit for the year.*
  • Small Business Saturday: Did just a tiny bit to help small businesses with their cash flows.  Still scared of overall crowds.
  • Sunday:  Did battle with yard.  Yard won.
  • Cyber Monday:  Contacted Cybertron, informed Autobots and Decepticons that it was time to start buying online (hey, we all need to look out for Gold Box Deals on Amazon)
  • Techie Tuesday: – Called all engineering friends and told them to take over the world.  Oh, wait.  They all work at FB or Google.  They have already taken over the world.
  • Wacky Wednesday: What happens on wacky Wednesday, stays with Wacky Wednesday
Not sure what the future beyond Wednesday will bring.  I’m sure that somehow there will be Black Friday deals running for many weeks beyond…Black Friday.  All for items that were good last year but aren’t worth it this year (60Hz LCD TV?  Pffffffft!).
*Occupy protestors in San Francisco (and I’m sure elsewhere) affected Black Friday shopping.  Isn’t it contrary to the “movement” that they would negatively affect GDP (whether to large or small companies)?  A movement without a rallying cry…or much logic, it seems, these days.  Onto SOPA I guess.

 

November 28, 2011 Can't be Contained, , 0 Read more >

managerial crossroads

I find myself at a strange intersection in my professional career.

On the one hand, I have prided myself on “doing more with less” in terms of what our department has accomplished with a significantly smaller budget than comparable groups on campus (to be clear – the “more with less” motto that is often used when budgets get tight or staff are laid off is one which I am firmly against and perhaps abhor as a managerial method.  We can work on getting every last drop of productivity out of our resources, but we can never do more than 100% of capacity, and we should never ask our staff to even try).

On the other, I find myself saying bold things that I have yet to back up with my own actions.  For instance, of late I have spent much time thinking about the future of IT in higher education.  This has been stewing in my head for some time now but Theresa Rowe‘s opening plenary at the SIGUCSS Management Symposium in San Diego really crystalized things.  We simply cannot keep doing things the way we always have been.  Maintaining the status quo – including the thus far incremental improvements to our systems and services – is not sustainable.  We must radically reassess our service portfolios and even reconsider whether we have the right job descriptions – much less the right people – to meet student, staff, and faculty needs going into the next decade or more.  Are we structurally sound and prepared to meet the challenges of delivering Google and Facebook-like services and innovation on the budgets that we have?  Can we really keep trying to achieve enterprise-level performance on budgets that corporate IT departments would laugh at?  I have long asserted that we have to make tough decisions and invest in those services that give back the highest value, not just the ones we “have always done.”  Rowe gave an even clearer and more comprehensive analysis ranging from technology trends to HR to management to budgeting.

Yet…have I done this in my own job thus far?  Have I actually led my staff in the charge to reduce our service portfolio to offer only high value services?  How do I even know the value level of our current services such that I can make an assessment?

I have spent the last 4 years building up the reputation of Law Technology and Academic Computing at Santa Clara Law School.  We are not perfect and many people know that.  But few point to those deficiencies as symptoms of a dysfunctional department.  There is a faith in our department – and the effort that we put into each of our duties – that has become the fundation of our role at the school.  I am extremely proud of where we are compared to when I arrived.  It’s been a combination of marketing, professional development, management, hopefully some leadership and definitely some changes in personnel.  But it’s real.

And it’s time to take advantage of it.

2012 will be our “crash” year.  This will be when we take all of this goodwill and faith in our department, bank on it and make the potentially radical changes that address the changing needs of academia.  I am convinced that, in the long run, all of our changes will make people happy.  I am also certain that in the short run several people will be upset by the removal or alternation of some services.  But during 2012, we will assess where we are, decide in what we will invest, identify what we must cut in order to achieve those goals (and things will be cut – I will not allow our portfolio to just increase without change elsewhere), and make significant changes.  We will use personal interactions, school and university-wide marketing, a bit of political maneuvering and I’m sure some apologies.  But this will be the year.

January 3 is when we return to work.  I’m sure you’ll hear from me by the end of that week…

November 27, 2011 Higher Education IT, , 0 Read more >

Economics: Presidential candidates slip on Econ 101 – Nov. 9, 2011

Economics: Presidential candidates slip on Econ 101 – Nov. 9, 2011.

This is one of the things that has driven me (and lots and lots of other people) insane over the past few years.  In almost literally econ 101 (my intro macro and micro classes in my MBA program), supply and demand and Keynesian principles – and rules – were clear and easy to understand.  I’m not saying that everyone out there should be a Keynsian economist, but the ideas behind it are clear.

Yet we can start with the very beginning of the economic crisis, with the bail-outs of Merril and Bear and the government and Fed “buying” into all of these entities that it has never touched before.  It’s one thing for the government to put money into circulation for stimulus.  It’s another to start owning companies.

But two things that are key to basic economics were ignored amid all the yelling.  First, that the government is the only entity big enough to make such massive economic moves – short of JP Morgan (the person) back in the day, no one person could pump that much money into the economy as the ARRA did.  And yes, the budget that first year was MASSIVE.  But from day 1 Geithner and Obama said that this was temporary, that the government must pull back at some point.  Bernanke said that he had a plan already in place for “unraveling” the Fed’s involvement in these companies.  So the government had to do this stimulus spending (Keynsian) but it also had to stop at some point and address deficit concerns, etc.

Second, that claims made about how dangerous these spending policies were and about the “fixes” failed to address supply and demand (the $2/gallon promise) or the fascination/obsession over a balanced budget.  Remember the last time we tried a balanced budget during a recession?  Yeah, that led to the Great Depression.

Unfortunately, the majority of Americans just aren’t that bright.  Sorry, that’s not fair.

The majority of Americans do not want to listen.  They want to hear that gas prices will go down.  They want to hear that a deficit (isn’t that inherently bad??) will go away.  They want to hear that it is possible to balance a budget (and nothing will go wrong, right??).

I want to hear those things, too.  But 99% of my brain knows that such things are pipe dreams.

And there is a deep-rooted fear that this appeal to the masses, if you will, will unseat many truly smart people, doing good things, just to put others into the White House and Congress who will either do the same things anyway (because, after all, when the $2/gallon promise falls through, it’s still just supple and demand) or, even worse, hold our government hostage while sound policies are derided in the name of some ridiculous ideal.

November 9, 2011 Articles from the Web, Getting Political 0 Read more >

what to do when students don’t want to learn

The strangest thing happened to me the other day while helping train some students on a collaboration suite we have at work.  The professor had already explained that students would be working in teams, with their laptops, to develop the beginnings of a legal outline.  They would use the software/hardware solution – powered by Tidebreak’s Teamspot software – to interact with the shared document.  Hopefully, the students would discover greater productivity and learn more about how to develop the outline through this collaborative effort.

That’s all and good.  It’s to be expected and the professor had a really great and open mind about how to use the suite that night, possible uses in the future, and ideas for best practices.  What was not expected was students asking me this:

“Do I have to take part in this project?”

or

“I downloaded the software.  Now I’m trying to decide if I want to install it.”

My basic response to these comments was along the lines of “well, it’s for a class assignment, and I believe the professor wants all of you to work as a team, with your laptops, on the shared display.”

This did not produce much of a response.  In fact, one of the students showed a rather blatant disdain towards me and commented on how she was willing to install the software only because she was using a Mac.  She would not have done so with a Windows machine.  Clearly implying that for some reason I would be recommending the installation of software that was either going to compromise her computer or, even worse, was malware to begin with.

This honestly baffled me.  On the surface, I couldn’t believe that students would question whether they should take part in a class assignment, as requested by the professor.  Even if it’s a situation and/or environment with which they are unfamiliar – this is the professor asking them to do an assignment that is, ostensibly, critical to their education (are assignments ever not critical to your education, really?).  And while a bit of caution when installing software is always prudent, why would someone think that I, an assistant dean, would be asking them to install malicious software?

We in Educational Technology are in the business of improving the teaching and learning of our respective fields (or, perhaps, to challenge existing paradigms that have generally governed those methods).  Most of the time, we seek out innovative technologies but, more importantly, act as consultants and work with faculty to find a tool – whether new or old, cutting-edge or somewhat banal – that will help them in their tasks.  We are here to help improve things.  We are not here to cause problems, to decrease productivity or success potential.  We are certainly not here to put viruses on your computers.

I’ll admit that when I introduce myself I was sufficiently befuddled that I sounded 100% geek.  I didn’t get into how part of my department’s charge is to introduce innovative technologies and methods to faculty.  I sounded like a robot.  A nervous, very geeky robot.  But that’s not the point.

If I’m there, it’s because the faculty member has agreed that there is potential for benefit and/or improvement to teaching and learning.  If I am asking you about your progress with some technology, it’s because I want to see how far along you are in getting set up to use that technology to improve your classroom experience.

Netgen, Gen X, part-time, full-time – whatever student category you fall into – understand this.  The faculty, the staff, and certainly my department are there to help.  It is to your benefit to let us do that.

September 8, 2011 Higher Education IT 0 Read more >

throwing a cement mixer

[Since I don’t get to the definition very quickly…cement mixer curveball defined.  I can’t find video for it…]

I’m a baseball fan. I would not say I’m a “hardcore” fan if only because I don’t have enough time to remember individual OBPS or WHIP for hitters or pitchers, respectively.  I do know enough to know what those stats are, though…

What I do know is that a lot of analysts and color commentators get the technical stuff wrong during games. This always drives me crazy because, of your job is to help enlighten viewers and listeners about why that was a poor fielding decision or that bad mechanics les to the pitch that led to that home run, then do it right – don’t be lazy and take the easy way out.

A great example has to do with curveballs and, in some cases, breaking balls in general.  These are funny beasts.  The best of them can be devastating pitches that can easily be a number 1 pitch (see:  Barry Zito when he was good).  A mediocre one can be a third pitch that keeps a batter guessing just enough to make the first two pitches even better.  The worst of them…well, they’re bad.  But the point is that a breaking pitch is something almost every pitcher throws, but to varying degrees of effectiveness.

They’re also odd pitches, plain and simple.  They rely entirely on the spin on the ball, letting all 108 laces and friction with the air coupled with incredibly fast rotation to make the ball drop anywhere from 6″ to 2-3′ (yes, feet).  To achieve the right rotation, you basically let the ball slip out of your hand.  Rather than putting your fingers behind the ball to impart velocity, you actually release the ball over fingers that are facing the hitter.  Depending on how much pressure you put on the ball, where the grip is tighter or looser and even how much you extend your arm at release, you get different kinds of spin and end up with big looping curves to hard, “power” curves to sliders that come in at one side of the plate and dive towards the other (anyone that’s seen Randy Johnson and his power slider in his hey day can attest to just how much movement a pitch like that can have).

The mechanics behind a good curve are just as critical as the grip and finger pressure.  It’s hard enough making sure that your arm slot is always in the right place or that your weight shift is right.  Now you have to make sure to stay “on top” of the ball.  Since a curve goes up before it goes down, you have to use the fact that you’re on a raised mound to throw a curve downward, essentially.  But this isn’t easy – as someone that had a big looping curve in high school, it’s more just “doing it” than feeling it.  I shortened my stride a few inches and, for a curve, kept my arm in a bit (a slider, which is thrown with more velocity and breaks more sideways, is thrown with more extension) but otherwise just let it fly and let the spin do its thing.  Making sure to always bring that stride in just a little bit, and to stay focused on every curve to stay on top of it is hard, and requires excellent mechanics from the beginning.

As a result, you get all kinds of terms.  If you release the ball with your entire hand facing the batter, you get a “cement mixer” where the axis about which the ball rotates faces the hitter.  It just spins sideways.  This won’t break much because the friction is on the wrong sides of the ball.  If you don’t stay on top, the ball will end up higher than you want.  If you put the wrong amount of pressure on one finger or the other, or don’t quite get as good of a grip on the seems as you’d like, the break isn’t as much as you want or perhaps, if you’ve got a pretty good curve, it might not break in the right direction (I could vary my slider from about 5″ at the last minute thrown quite hard, to about 1.5′ starting earlier on thrown with a bit less velocity with more pressure on my index finger).

A curve is not easy to throw, in other words.

If one watches even a moderate amount of baseball, one will invariably see a hitter launch a long homerun off of a breaking ball.  Often because of the reduced velocity of these pitches (even a slider, which is thrown pretty hard, is going to be a good 4-5mph slower than a fastball), it will look almost like the pitcher lobbed the ball in there and the hitter just nailed it.  Almost always, the commentator says that it was a “hanging” breaking ball – one that just didn’t break as far as it should have, and the hitter could anticipate and time the movement.’

But saying that every curve that is hit hard is a “hanger” is simply unfair.  There are in fact many reasons why a curve might get hit.  And this is where my analogy begins…

(more…)

August 30, 2011 Can't be Contained, , 0 Read more >

sometimes you have to put baby in a corner

Lately, I’ve been either working with people who are less than enthusiastic about developing a meaningful rapport with myself and my department or have been affected by various issues that have made them less collaborative/cooperative.  In general, I try to build relationships that will help out in the long-run.  That will create allies, that will form partnerships, etc.

I have learned recently that perhaps it’s a futile effort.  That the best tactic is, to turn a phrase, to put [the] baby in the corner.  <nod to Dirty Dancing>

I use the term “baby” on purpose.  A professional that is unwilling to develop a rapport – or even listen to one proposing to form such a relationship – is, in the context of a professional work environment, a baby.  This is someone who is immature, pouts about the realities of his or her job rather than faces up to the challenges, and points fingers and places blame on others.

When working with someone that is like this, my manager gave me some very sound advice recently.  Don’t try to build a rapport.  Ignore all the inane, illogical issues surrounding the discussion.  Place out of mind the obvious fact that if we were to work together, we could get so much more done.

Focus on what you need, and how to get it.

Not in a selfish way – if we are ones that are frustrated over lack of building rapport, we are likely ones that are generally not selfish when it comes to working with others.  But in the sense that, should all diplomatic efforts fail, just focus on what you need to get your job done.

Put that “baby” in a corner.  Pin him or her down with whatever mental constructs you need to block out all the noise.  Focus in on what information you need – how long before the problem is fixed?  What do you need from me to fix it faster?  How quickly can we get out of this conversation now that we’ve gotten our needed information? – and put on blinders to everything else.

This is really a last resort (and as last resorts go, this is far from Machiavellian) and one should still go for collaboration and communication first.  But I’m already finding it to be a useful communication construct when one runs into serious and undeniable barriers.

Counter-points?  For those 5 people that read this?

August 28, 2011 Musings, Rants, and Random Thoughts, Work-related, , 0 Read more >

cybernudity

A while ago, I read an article describing what is commonly-called the “NetGen” or “Gen Y” (loosely defined as those born since 1982, though I don’t personally agree with that demarcation) as being very comfortable with “cybernudity.”  In general, this means that those that have grown up with computers and the internet as everyday tools of life (as compared to a “new” invention that has changed the way one works, interacts, etc) have not real problems with the world knowing everything about their activities, their interests, their religious feelings, etc.  You can see this everyday in seemingly pointless Twitter posts and Facebook status updates.

The article also claimed that the NetGen is simultaneously fiercely protective of its identify security.  While these individuals don’t mind if strangers know that they are at the local coffeeshop meeting with friends (via a FB Places or Foursquare check-in, perhaps), anything that would lead to identify theft is completely out-of-bounds.  You can know where Jane Doe is, but you do not get to be Jane Doe, no matter how “cyber-naked” she is.

This brings us to an interesting place – sites such as spokeo.com and many, many others hook up to Facebook, LinkedIn, Yellow Pages, personal blogs, etc and aggregate all of one’s personal info.  You can look up a person by name, drill down by state and city, and find out a great deal of information.  This includes stuff like family size and wealth, type of residence, and even street location.

On the one hand, this kind of information is exactly what one would need to steal one’s identity, short of an SSN.  On the other, the places from which this information is gleaned if often required to be public.  Consider:

  • Facebook still defaults far too many things as public, meaning that one’s personal info on the largest social networking site is right there, in the open.
  • LinkedIn, by nature, needs to have a detailed public profile in order for professionals to find each other.
  • The Yellow Pages is a critical component of running a business effectively, which means you are putting your information as owner out in the open.
Those are just three examples.
So, if the NetGen likes being cyber-naked, but wants to protect identity, but also needs to be visible in the right places in the right ways, and still ends up on spokeo…what to do?  The line gets fuzzier, indeed.

August 22, 2011 Higher Education IT, The NetGen, , , , 0 Read more >

what do I really bring to the table?

A great many of us, I am willing to wager, want to believe that we are doing something meaningful in life.  That whatever it is we do, it is making some kind of difference to someone.  It is quite reasonable that the “someone” is one’s supervisor, by the way, and that the “meaning” is in the quality of the work we do.  Not everyone is out saving the world.

However, there are people about whom we marvel when we consider the work being done.  The people that are, in some ways, saving the world.  Inevitably, one thinks twice about his or her own accomplishments in such situations.

Perhaps not everyone is as introspective as I am (please don’t ask me how I’m feeling when the new year or my birthday is around the corner, as I really get gloomy then).  And perhaps…though unlikely…there is a reader of this blog that has worked with cancer patients or started a school in a third world country.  The type of stuff that makes me sit back and just say “wow.”  But right now, I’m willing to bet if you took a look at the work of some of my colleagues, they would make all of us sit back for a bit.

Note – this is not a post about how I think my work is lame.  Not at all.  I enjoy my work and I do feel that I make some difference – for good – here and there.  It is a post about how much I admire the work of others.  I am incredibly lucky to call some of these people co-workers.

Look up the Northern California Innocence Project and find out more about the amazing work they do.  Look up the cases of Maurice Caldwell and Franky Carrillo.  Those are just a couple of the articles you will find in a quick search.  Both of these men were imprisoned for YEARS.  DECADES.  Wrongfully.  And, with the help of other law firms that generously donate their time, the lawyers at NCIP overturn these convictions not just on DNA but on poor defense attorneys, prosecutorial misconduct, or inaccurate “eyewitness” accounts.  This is truly inspirational material.

The other day, I was over at the NCIP offices and was joking with Paige Kaneb  – one of the supervising attorneys – about how we had purposely turned off her DVD-playing capability on her computer just to mess with her.  Totally random joke and, admittedly, the kind that I make too often (oh, you’re having problems?  that’s right, we decided to turn the internet off for you today..).  But then I thought some more about that random chat later and realized that this person, this completely accessible, friendly person that is laughing along with my poor attempt at humor helped free these two men.  Paige also mentions that she wants the DVD feature so she can watch footage from the LAPD.  So she can help free someone else.

Later that day, I’m talking with Linda Starr, the project’s Legal Director, about what kind of laptop she needs.  My questions are about how often she will be traveling with the laptop, what kind of battery life she needs, and other practical but banal items.  Linda will be using that laptop on the road, helping to poke holes in the incredibly fallible human component of our legal system.  But the laptop is just a tool used in pursuit of justice.  It’s Linda herself, her devotion, and the work that comes from that devotion that just amazes me.

Yes, part of me is feeling this sense of disproportion between my concerns about the accuracy of our equipment inventory and the work at NCIP.  I’m the little elf that keeps the machine going while Linda and Paige (and don’t get me started on Cookie Ridolfi, who is a force of nature, to say the least, and worthy of an entire blog post) make real change.  I make sure DVD players are working and talk about what kind of computer one should buy.  Maybe I get to do something “exciting” and suggest a mobile broadband hotspot so that they can help work on these cases in the field.

And even if someday I’m the president of a university, or working in strategic development in a major tech company (yes, those are my goals), part of me will still think that what I’m doing pales in comparison to anything Paige, Linda, Cookie, and others do on a daily basis.  And today, as the head of technology at the SCU Law School, my work feels somewhat narrow and tangential.

Paige, Linda, Cookie, and to all of the others at NCIP – on the odd chance you ever see this, please know that I feel lucky to be able to be the one that helps with your printers and DVD players.  And that I hope that, maybe just a little, the strategic plans I work on today for the law school’s technology future will help make your jobs easier.

July 3, 2011 Musings, Rants, and Random Thoughts, 0 Read more >

Monterey College of Law Pilots iPad Programs for Students and Faculty — Campus Technology

Monterey College of Law Pilots iPad Programs for Students and Faculty — Campus Technology.

A professor here at the Law School forwarded this to me recently.  He didn’t say anything in his message.  He just sent the link.  I guess I would have appreciated an attempt at something other than saying “I want an iPad too” but I’ve learned to manage my expectations these days.

There are a few interesting aspects to this post, some more meaningful than others.

  • It is tied to BARBRI, the Bar Exam prep program.  Programmatic backing is always a critical component to any initiative.  If there is no clear purpose, tied into a practical activity in which the end-users are interested, then it’s likely to be dead in the water.  So that’s good.
  • The main point cited for providing iPads is because students learn and faculty…do scholarship outside of the classroom.  Well, they have done that outside of the classroom for quite some time now.  On the student side, I can see where a new interface to this content can be meaningful.  That is good.  But faculty clearly aren’t teaching via the iPad (at least, not likely).  They are not likely creating content via the iPad (possible, but if you’ve met law faculty you’d know from where my skepticism comes).  And the iPad is not the device for doing scholarship.  That’s not so good.

Interesting idea.  Poor reasons cited in the article for the effort.  Sounds like more hype than content.

June 30, 2011 Articles from the Web, Higher Education IT 0 Read more >